Support
Most questions are answered inside the app — open Settings → Help & support to see the full FAQ. For anything else, email us. We read everything.
Common questions
Quick answers
Where do my entries live?
On your iPhone. Your journal stays on this device. If you turn on iCloud sync, your entries also save to your private iCloud — only you can read them. When you ask Mira a question with cloud AI, only that question and a small relevant piece of your journal go to our servers; everything else stays on the phone.
What's the difference between free and Pro?
Free gives you the full journal: writing, mood, photos, tags, calendar, search, iCloud sync, biometric lock, and a local AI for reflections. Pro unlocks Ask Mira with cloud AI, advanced stats, themes and icons, PDF export, your own AI persona, smart filters, goals and habits, Lock Screen widgets, and importers from other journal apps.
How does the free trial work?
Pro starts with a 7-day free trial. You won't be charged until the trial ends. Cancel any time during the trial — you'll keep Pro until the trial expires, then drop back to free with no charge.
How do I cancel my subscription?
Open the iPhone Settings app, tap your name at the top, choose Subscriptions, tap Mira Pro, and Cancel Subscription. Your Pro features stay active until the end of the current billing period.
I'm in Russia — does everything work?
Almost all of Mira works without our servers: writing, mood, photos, search, iCloud sync, themes, the on-device AI. The cloud features (Ask Mira and weekly reflections through the Cloud option) talk to external servers and may be intermittently slow or blocked on Russian networks due to regulatory restrictions on outbound services. If you run into that, switch to the on-device AI in Settings → Intelligence — it runs entirely on your iPhone and doesn't depend on any external service.
Can I delete all my data?
Yes. Settings → Privacy → Delete all entries removes everything from this iPhone. If iCloud sync is on, the deletion also reaches your other devices the next time they sync. If you'd also like us to clear any record of your subscription on our side, write to support.
See all FAQ in the app · Settings → Help & support